Summary
A Mobile Applications Engineer by education, with a solid foundation in system administration, networking, database management, and helpdesk support. I combine strong technical skills with extensive experience in phone and direct sales, closing deals, delivering superior customer experiences, and effectively managing teams to achieve optimal results. I am currently seeking an opportunity that will foster continued professional growth and provide valuable, engaging challenges in a forward-thinking organization.
Experience
System Administrator
Vega Telecom, (2018.06 - 2018.09)
- Administration and configuration of CISCO networking systems (setup, troubleshooting, and optimization)
- Management and maintenance of Linux and Windows servers
- Python scripting for process automation
- Implementation and management of security protocols (firewalls, VPNs, and SSL/TLS)
- Active Directory administration
- Providing Helpdesk and technical support
- Database administration and management (monitoring, backups, and performance tuning)
First-Line Sales Manager
Skyeng, (2021.02 - 2021.11)
- Initiated first contact with clients, identified their needs, and built strong relationships
- Presented Skyeng’s educational products and managed the entire sales process
- Improved customer experience by developing strategies to enhance retention and loyalty
- Optimized internal sales processes to boost efficiency and team performance
- Maintained detailed CRM records for future analysis and engagement
- Created and refined sales scripts to maximize performance and streamline communication
- Achieved sales targets and consistently met key performance indicators (KPIs)
- Provided technical support and assistance during transaction finalization
Bar-Manager
The Club (Wrocław), (2021.07 - 2024.05)
- Creating and implementing innovative sales strategies; conducting daily quick team briefings
- Effectively resolving conflicts, fostering a friendly and welcoming atmosphere for all guests
- Developing new cocktail recipes, designing menus, and optimizing workflow based on quarterly sales analysis
- Training and supervising bar staff to maintain high service standards
- Managing POS systems and handling payment transactions
- Increasing the average order value through upselling and cross-selling techniques, boosting overall bar sales
- Conducting weekly inventory checks, ensuring product quality and availability, and coordinating timely stock replenishment
Skills, Courses, and Languages
Soft Skills
- Adaptability under pressure and stress-resilience
- Strong interpersonal and communication skills
- Team leadership and motivation
- Quick and effective decision-making
- Problem-solving and conflict resolution
IT Hard Skills
- Windows/Linux OS administration
- Python, Java, JavaScript and Dart(Flutter)
- SQL and NoSQL Database design and administration
- Git, GitLab CI/CD
- Docker and Virtualization technologies
- System security and network protocols: TCP/IP, SSL/TLS, HTTPS, VPN, Firewall
- Pentesting, traffic analysis, and basic QA
- Helpdesk and technical support
- CISCO network setup and configuration
Manager Hard Skills
- Strategic sales planning and execution
- CRM systems expertise (client data analysis and process management)
- Financial performance monitoring and KPI tracking
- Staff training, mentoring, and team supervision
- Workflow and process optimization
Courses
- Linux OS administration (2018.04)
- CISCO CCNA (2018.07)
- Python (2018.11)
- Java (2019.01)
- Upsell and cross-sell (2021.05)
- Team Management (2021.09)
Languages
- English – B2+
- Polish – B2+
- Russian – Native
- Ukrainian – Native
- Spanish - just started
Education
Physics and Mathematics Lyceum
High School Diploma
Mathematics and Computer Science
(2016.09 – 2020.06)
WSB Merito University
Bachelor of Engineering - BE
Computer Software Engineering
(2020.10 – 2025.06)